eMachines (Gateway) rebate programs SUCK!

My daughter bought a new eMachines PC at the start of February. Before the end of February we mailed in her rebate to eMachines. Even though the rebate envelope weighed less than an ounce the dimwits at the U. S. Post Office returned it two weeks later with a sticker on it that read "requires special handling".

So without even opening the envelope so that the retards that handle the eMachines rebates could see the postmark, we put it in a larger envelope along with a letter explaining the rebate was mailed on time but that the Post Office had returned it.

Today almost a month later, we receive an notice from eMachines that the rebate will not be honored since it "wasn't mailed in time". This, despite the fact that they can clearly see that it was mailed "on time".

Our advice? Given a choice between eMachines/Gateway or another manufacturer, go with the other manufacturer.

It is quite obvious that eMachines/Gateway doesn't give a ding dong damn about their customers.

1 comment:

ben said...

doesn't even matter if you sent it on time... i got a second notice about not filling out my paperwork properly today EXCEPT that it's untrue AGAIN. JUST LIKE THE FIRST ONE I FILLED OUT. somebody mentioned a class action somewhere out here on the web and i'm all for just on principle alone.

benjamin 'at' bodyrockdjs .com