"Are you using Franklin Planner for Microsoft Outlook?
So you are aware, Franklin Planner for Microsoft Outlook is not compatible with USB syncing." -- from Franklin Covey's website.
Let's see, I bought my wife a Palm z22 for Christmas and the Franklin Covey PlanPlus for Outlook from the Franklin Covey store. No one said anything about USB problems between the software and the Palm. The Palm z22 ONLY has a USB port, so it cannot be switched over to serial synching. Even though the Palm z22 isn't listed above, it still eventually hangs and locks up both the PC and the Palm if used with the PlanPlus program.
My advice is to avoid Franklin Covey products based on their lack of up to date technical support!